Frequently Asked Questions
Everything you need to know about shopping with Boden UK
What are your UK delivery options and timeframes?
We offer standard delivery within 3-5 working days for £3.95, or free on orders over £50. Next day delivery and Click & Collect options are also available for urgent orders.
How do I return an item if it is not quite right?
We offer a 360-day return policy. You can return any item within 28 days for a full refund to your original payment method; after that, we provide a Boden account credit.
How can I find the right size for me?
Each product page features a detailed 'Size & Fit' guide including specific garment measurements and a 'True Fit' tool to help you find your perfect match based on other brands you wear.
Are Boden clothes ethically sourced?
Yes, we are committed to ethical trade. We are a member of the Ethical Trading Initiative (ETI) and ensure all our suppliers meet strict standards regarding fair wages and safe working conditions.
Can I track my order once it has been dispatched?
Once your order leaves our warehouse, we will send you a confirmation email containing a tracking link so you can follow its journey to your doorstep.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Boden gift vouchers.